Shipping & Return Policy

Effective Date: January 15, 2025
Last Updated: January 1, 2025

Shipping Information

Delivery Service

All orders are shipped worldwide via a tracked service, using either courier companies or postal services. You will receive a tracking number once your order has been dispatched.

Processing Time

The time required to prepare an order for shipping varies depending on the product. Please refer to individual product descriptions for estimated processing times. As all products are handmade, slight delays may occur. If you need an update on your order, feel free to contact us via our Contact Form.

Shipping Times

Estimated transit times from the date of dispatch:

  • United States & Canada: 5-14 business days
  • Europe (Including Spain): 3-10 business days
  • Rest of the World: 7-21 business days

Please note that during peak seasons (such as Black Friday, Christmas, and holiday sales), shipping times may be longer due to high demand and courier delays. We are not responsible for any delays caused by postal or courier services, but if you have concerns about your delivery, please contact us via our Contact Form, and we will do our best to assist you.

Customs & Import Taxes

  • Buyers are responsible for any customs duties, VAT, or import taxes imposed by their country.
  • We do not have control over these charges and cannot predict what they may be.
  • Any customs-related delays are beyond our control, and we are not responsible for additional costs incurred.

Returns, Exchanges & Cancellations

Returns & Exchanges

Due to the handmade and customized nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you experience an issue with your order, please contact us via our Contact Form within 48 hours of delivery, and we will work to resolve the issue.

Cancellations

Cancellations are not accepted once an order has been placed, as all items are custom-made. However, if you have an issue, please contact us via our Contact Form, and we will do our best to assist you.

 

Conditions for Approved Returns

If a return is authorized due to damage or defect, the following conditions apply:

  • Buyers are responsible for return shipping costs unless the item was defective.
  • Items must be returned in their original condition and packaging. If the original packaging is unavailable, a similar protective package must be used.
  • Returns must be sent via a tracked shipping service. Items returned in bubble envelopes or inadequate packaging may be rejected.
  • If an item is not returned in its original condition, the buyer will be responsible for any loss in value.

For any questions or concerns, feel free to contact us via our Contact Form.